Refund policy

We want you to love your she wear purchase! If you are not completely satisfied, we offer easy 30 day returns on full priced items purchased within Australia. For international customers, we offer 45 day returns.

We recommend all purchases are tried on as soon as they are received to ensure you are able to meet the returns timeframe. If you have received shoes and are unsure of the fit, please check the tips listed on the At Home Fitting page. These often help to resolve many fit issues.

Please read the below information, which is for all Australian and International orders, before proceeding to the Online Returns Portal.

If you have a footwear warranty claim, please go to our Warranty page.

Conditions of a Return

Please ensure the below conditions are met before submitting your return request via the online Returns Portal:

  • The original item/s were purchased at full price
  • The return request is made within 30 days of the original order
  • The item/s were purchased from the she wear website
  • The item/s remain in original and re-saleable condition (unworn, unwashed/cleaned and unaltered)
  • The returned item/s packaging and tags remain in original condition: tags are attached, items are returned in original packaging, including shoe boxes.

Please be aware that all shoes must be returned in the original, undamaged shoe box. Please ensure:

  • That you do not tape the box lid shut, as this will damage the box when we remove the tape
  • That you insert the box into external packaging, such as a post bag, for return shipping. You may have received your order in one of our recycled satchels that has two adhesive strips - this can be re-used for your return.

Returned item/s that do not meet the listed conditions will be deemed invalid for a return and shipped back to you, at your expense.

Only one return (ie. free label) per order is provided. This means you may return multiple items from the one order, but the items must all be returned together, at the same time through the online Returns Portal.

Any approved returns will not include the original shipping costs.

If unreasonable patterns of returns are noticed, or the purchase and temporary use of the item/s are for the creation of online content/professional gains, we may restrict or refuse future orders.

Australian Returns
Approved returns on full priced items may choose between an exchange or refund. 

Exchanges will be processed once your original purchase has been received at HQ. Processing times may take up to 4 business days, and your items will then be shipped on our next dispatch day.

Refunds will be processed back to your original form of payment (including Afterpay) within 4 business days.  Your original shipping costs (if applicable) plus a $10 handling fee will be deducted from your refund.

International Returns
Refunds will be processed back to your original form of payment.  A $10 refund handling fee, plus original shipping costs will be deducted from the refund.

Our international friends, please note that certification and compliance information listed on each product may not be tested and compliant in your country. Purchasing a product means you acknowledge and understand the item may not be tested to your country’s requirements. No responsibility lies with she wear beyond Australia. 

Full terms and additional returns information, including the Online Returns Portal, can be found here.