Find your best fit


What to do when my shoes arrive

Yay, they've arrived!!  Find yourself a comfy chair on soft flooring like carpet or a rug so you don't scuff or mark the soles (just in case they need to be returned). Pop on some clean socks and both shoes, then secure them firmly.

Walk around on the carpet for a bit. If you have orthotics or a different footbed you prefer, be sure to insert into the shoe. If you're a little unsure on the fit, repeat the process at various times of the day - your feet swell toward the end of the day. Always remember to fully untie your shoe and take off with your hands.

Read through this guide thoroughly
- we want you comfy and sometimes a few extra steps are needed to find ultra comfort! One thing we know for sure - an ill fitting pair of shoes will NOT be comfortable.


What to expect

  • Naturally, there will be some stiffness to a brand spankin’ new pair of kicks. Consider that shoes will give slightly with wear, particularly over the top of the foot and the ankle area. However, other materials (like the safety toe cap) won’t change - so don’t rely on the fit getting roomier as you'll end up disappointed. No one wants squished toes!
  • The overall fit should feel snug and firm, with some extra room (but not too much!) around your toes. Have a good foot flex and wiggle your toes - see how it feels.
  • The heel might slip a little at first because the heel counter is not yet broken in. Tip: A firm heel counter helps lock your heel into your shoes, gives you good stability and helps to alleviate holes in the lining with wear.
  • It's super important to remember, if the fit just doesn't feel right within the first 5 minutes, it potentially is the wrong size or style for your foot. Make sure to contact our fit wizards for expert advice .. we want you comfy and we know shoes!


Is the shoe length right for you?

With your shoes on .. stand up, wiggle your toes, then make sure there's about a thumb width of space between your longest toe and the end of the shoe. 

In safety footwear, this can be hard to gauge - another trick is to push your foot forward inside the shoe, so your toes are touching the top end. You should be able to pop a finger between your heel and the back of the boot.

The length of your shoe will never ever change. So if your foot is feeling cramped or you're hitting the end of the shoe or feeling the sides of the safety cap, your shoe is too small and you just won't get comfy. If there's more than a thumb width of room, it’s probably too big. This means you won't have proper underfoot support and your lower limb alignment will be out of whack - yikes! 

You potentially also won't get the longevity out of your shoes, because if they're too big, holes may be created in the lining due to slippage and the soles may wear down quicker due to foot drag.

Pressure points

After trying on your shoes, inspect your feet for red spots, or areas that feel a bit hot - indicators of tight fit areas. These may already be known problem areas for you? So this is the time to get prepared and have some gel spots on hand!  We offer these gel comfort pads on our website, but you can purchase gel bandaids from other stores.

Otherwise, it may mean a little breaking in might be required OR you need a different size. The level of un-comfiness will tell you which it is and you can always reach out to us for our expert advice and knowledge.


Feeling a bit tight?

She wear shoes may feel firmer around the heel and the ankle than you're used to - particularly if you've been wearing men's boots or shoes (or even some footwear labelled as "ladies"!).  This is actually 100% a great thing! It means you'll have a better fit, extra stability and support plus proper foot and limb alignment.

  • Shoes should feel quite firm across the top of your foot at first. The upper material will mould to your foot and "give" and soften with wear. Pull on boots may feel firm around the ankle at first try on, especially our dress boots - it will soften quickly with wear (and defo wear longer socks the 1st few wears).
  • Socks can make a half size difference so experiment with different socks. It’s amazing how the thickness of a sock can affect the fit of your shoes.
  • If you have a lace up, loosen the laces from the bottom eyelet and ensure it's firm when you re-lace .. but not tight (there's a lacing trick if you have wide feet below). Laces that are too tight can cause foot "tingles" and laces that are too loose can cause a lack of underfoot support.
  • Wiggle room around your toes is 100% vital in any shoe, but even more important for safety toe caps as the toe area will NEVER change in size.  If you can feel the safety cap rubbing on your toes, follow the next instruction (otherwise a change of size or style is needed).
  • We do have considerable hidden depth in our shoes for our signature bio mechanical footbeds, so it can be as simple as swapping to a thinner inner.  This even could just be a temporary measure until the upper material relaxes with wear. We do offer a fantastic alternative premium footbed which is available for separate purchase.
  • If you've purchased a pair of our shoes with an included Adapt Pack (black bag in the shoe box), read through the clever Adapt Pack hints and tips.


Feeling slippage in your heel area?

  • The lock lacing method is a FANTASTIC way of locking in your heel to alleviate slippage .. it's kinda magic!  Watch this quick vid to learn how.  There's also many ways to tie your footwear depending on your foot type.  Check out this lacing site.
  • It's fairly common that your heel might slip a bit at first because the heel counter is not yet broken in. BUT - if your heel is slipping excessively, uh oh – this will cause problems with both discomfort (blisters!) and also may create holes in the lining. 

If you’ve gone through the above tips, and the fit still doesn't feel ideal or you're just a little unsure, talk to our shoe wizards who can get you sorted with a click of their heels. Don't be shy - we want you safe and supported, and a shoe that doesn’t fit correctly will cause all sorts of foot health issues. Plus uneven pressure caused by ill-fitting shoes will cause early damage to your new kicks. Ain't nobody got time for that.


Yep, the size and style feels right

Ok then, let's get you comfy! These are our top tips :

  • Take your shoes out for a few short stints before the first big all day outing .. and vary the time of day as your feet swell during the day. On the first full day of wear, take back up shoes (just in case!). We really do suggest patience when wearing in new shoes .. particularly if they're shoes you're gonna spend loooooong days in!
  • Choose a sock thickness that prevents slippage - and make sure the laces are pulled firm. If you have slippage, or extra tightness you'll likely meet a blister or 2.
  • Sometimes, even if you are doing everything perfectly (right socks, firm laces), pesky blisters may form during the "wear in" process. Just grab some gel pads like these (or gel bandaids). Place one inside the shoe on the problem area (and do it as SOON as you feel the discomfort - quick action is best), and one on your foot until the blister heals. 
  • If you've purchased a pair of our shoes with an included Adapt Pack, read through the clever Adapt Pack hints and tips.
  • Sometimes when you first start to wear new shoes, the fit and feel will slightly change during that wear in process (sometimes you'll feel your shoes a little big, sometimes a little too small) so follow the tips below cos there's lots of tricks when the shoe is just not feeling 100% right at first.
  • Keep reading below for some more fit hints and tips because sometimes just a few small tweaks is all that is needed to get ULTRA comfortable ...


Wide feet?

If tight across the widest part of your foot, just skip some eyelets in that area when lacing up (like in the pic!). The shoe won’t be pulled as tightly across this area.  View loads of clever lacing methods here.

If you prefer more flexibility around your ankle or you have wider ankles, untie the top 1 or 2 eyelets. Just ensure you lace tightly under this to ensure your ankle and heel stay in place (and you don’t have heel slippage). Also check your site regs!

We have designed our footwear with clever hidden depth to cater for our extra lush signature footbeds. If you are needing a little extra space (particularly across the widest part of your foot,), the insoles can be easily removed and replaced with a thinner insole. We have a fantastic thinner alternative available for purchase.

Socks can make about a half size difference, so experiment with different socks (preferably keeping to healthier socks like bamboo).

If you've purchased a pair with an included Adapt Pack, read through the clever Adapt Pack hints and tips.


Narrow feet or ankles?

There are different ways to lace a shoe to create a tighter fit for narrow feet/ankles. The lock lacing method above is our top suggestion, but you can view all the clever options here.

Socks make a HUGE difference with the fit of your footwear - so experiment with what feels right for you. And remember, always wear a quality sock manufactured from materials such as organic bamboo - a much healthier choice for all day wear!

You can always slip a half inner sole (under our bio mechanical signature insole) to pad out under the forefoot.  We don't generally recommend to use 2 full inner soles in your shoes, as your foot will sit in a different position to how the shoe has been designed and potentially affect the longevity of your shoes (eg. your heel will not sit in the heel cup correctly).

right fit for narrow feet


Bought a style with an Adapt Pack included?

If you've purchased a pair of our stylish She Supports OG everyday sneakers (not incl She Supports 2), She Succeeds safety boots or She Discovers lifestyle boots, read through the clever Adapt Pack hints and tips, included for free.  If you have a wider foot or your shoes are feeling a little too firm across the top of the foot, you can swap out our signature (thicker) insoles and replace with the thinner Premium insoles included in the pack.  This can even help with the wearing in process until the upper material relaxes.

Swapping out the insoles is also a great tip for any of our shoes!!  We have considerable hidden internal depth in our footwear to cater for our thick signature insoles, so remove and replace with a thinner insole - and voila, you'll immediately feel some extra wiggle room! Our premium (thinner) footbed is a fantastic alternative, and also available for separate purchase.

Our very top fit tips in bullet point!

  •  I'm getting slippage in my heel.
    Tie your laces using the lock lace method. Pop a gel heel guard on the internal shoe heel.
  • My shoes feel just a little too small.
    Loosen the laces from the very bottom of the eyelets. Skip the middle eyelets (if they're feeling tight across the top of the foot). Try different socks. Remove the bio mechanical Signature footbed and replace with a thinner footbed.
  • My shoes feel just a little too big. 
    Tighten the laces from the very bottom of the eyelets. Use the lock lacing method. Change your socks. Pop in a thin half sole under the bio mechanical footbed to pad the boot out slightly.
  • I'm getting blisters.
    Blisters are generally formed when you are getting friction in your shoes (ie. the foot is rubbing up and down in the footwear). Pop a bandaid on your foot where it's rubbing and pop a gel comfort pad onto the area it's rubbing (in the actual shoe). Lace your shoes with the lock lacing method.
  • I feel I personally need more arch support.
    Our bio mechanical insoles offer great arch support but sometimes people need extra support in that area.  You can pop in an arch support insole under our footbed, or remove the footbed and replace with your own support.
  • I can feel the safety cap on the side of my toes.
    Try different socks. Remove the footbed and replace with a thinner footbed (we have extra internal depth in our shoes, so this will give you some more space!).
  • I think I need a half size?
    Half sizes are actually a bit of a myth!  A half size is purely a width change. We don't believe in the "one style fits all" approach so we actually go one step further and design different styles for different foot widths.  If the style you're wearing feels too tight width wise, you can remove the footbed and replace with a thinner one and also try the lacing method missing some of the eyelets (as explained above). You may need a different style to get the best fit for your foot type.


Accessories for your shoes

The best shoe accessories right at your door stop!  From socks to care kits, from laces to comfort gel pads - we've got your back!

premium bamboo socks


Our sock collection

Shop Now
shoe care kit


Premium shoe care kit 

Shop Now
shoe and boot laces


Shoe and boot laces

Shop Now