Shoe care and cleaning

Everyone needs some TLC - including your kicks!

Caring for your footwear on a regular basis offers numerous benefits. It ensures maximum performance, maintains their tip-top condition for optimal support, comfort and safety. And it extends your footwear's lifespan .. saving you money in the long run.

Our shoes, crafted from premium quality materials, deserve the best care to keep your feet happy all day, every day.

We have included a great deal of care information on this page (particularly if you work in harsher environments or wear your shoes every day). If you scroll to the bottom of the page, it outlines the different care regimes depending on the material of your shoe. Reach out if you need any advice!

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love your soles

How long will my shoes last?

Good question! The answer actually depends on several factors.

Firstly, ill-fitting shoes causes premature damage to your kicks. That’s why we're super keen to get you fitted properly! Your shoe life is also determined by:

• Daily use versus a few times a week/month
• How, and if, you care for your shoes regularly
• How you remove your footwear
• If your shoes are fit for purpose (so they don't wear down quicker than they should)
• How you store your footwear when not in use, and how often footwear is stored (shoes are just like us - they don't like to be hidden in dark places and ignored!)
• The environment you're in. For example, water is not a friend to leather so regular or constant dampness to your footwear will affect the longevity.
• Walking on highly abrasive surfaces (like bitumen) or working with chemicals (such as bleach) will wear even high quality shoes down quicker
• The quality of the shoe materials (we only use high quality, certified and tested materials)

If your work shoes are worn out, it’s important to kick them to the curb, and now. Otherwise you put your safety, plus foot and body health at risk. Woah!

Please continue to read below for important information and instructions on caring and cleaning your footwear, and also have a read of our blog article on our 10 top tips on getting the best life out of your shoes and boots.

Combined with our quality materials, the better you care for your shoes the longer they will last. The longer they last is better for your hip pocket. And the longer they last is better for the environment .. less old shoes in circulation!

READ "10 TOP TIPS ON GETTING THE BEST LIFE OUT OF YOUR SHOES" ➤

we're all guilty!

The big no-no!

“Kicking off” your shoes is a one way street to early damage! Kicking, or tapping, off is using one shoe to apply downward pressure on the heel of the other, to remove your foot.

After a long day, you just want your shoes off! We feel you. But kicking off any shoe will damage the heel counter and stitching (even our double stitched reinforcements!). She wears are also contoured to better fit female ankles and feet, so it'll also take more pressure (translation: extra drag on stitching) to kick off your shoes. It also voids your warranty.

 Instead, pull up a comfy chair, have a sit (it’ll be nice after a hard day on your feet), loosen your laces well, then remove your shoes with your hands. A little time now means extra life in your shoes.

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ATTENTION PLEASE

super duper important

Water is NOT a friend to most footwear and is probably the number 1 cause of shoe or boot deterioration. TLC goes a long way to help the longevity of your leather boots and kicks, so please have a read through our guide below on how to best care for your footwear in the wet.

It's also critical to know that anti static resistance and electrical hazard protection is affected by excessive moisture or incorrect cleaning methods. Keep reading for the full low-down.

Is water damaging to footwear?

Water damages leather footwear. Fact. And wearing footwear in water or getting shoes wet on a regular basis will affect the longevity and durability. But there are some things you can do to get the best life out of your shoes .. and we really do want you to get the best life out of your she wears!

Why is water not leather's BFF? Well, leather is a porous material which soaks water quickly. When this water dries out and leaves the material, it leads to premature damage and mostly, cracking of the leather. It's worth noting, leather cannot be totally "waterproofed" but you can help it's resistance to water with some love, care and attention (and they're worth it right?!?).

Now we know shoes can get wet in the rain and it's totally unavoidable to not get them wet every now and then (particularly work boots!), so our leather is protected with a water resistant coating prior to production (which is tested and independently certified). However this protection does minimise over time, so it's very important to use a waterproofing spray on a regular basis (here you can find our recommended products).

Another consideration is switching between work boots and waterproof rubber gum boots during the times you're in wet conditions.

Here are our top tips on caring for your leather footwear if wet regularly:

• Apply a waterproofing spray (like this one) on a consistent basis. This also helps lock the colour in (and will also help stop the colour bleeding)
• If wet, dry shoes straight away - take them off as soon as you get home, and place them in a cool, dry spot. Do not force dry or place them near a heat source as this will expedite the cracking process and they will dry out even more quickly. Wet boots are a breeding ground for bacteria (yuck!).
• Restore the moisture - apply a conditioner (that is suitable to your leather type) and clean according to the methods below.
• Alternate boots - there aren't many shoes worn as regularly as work boots or work shoes, so rest and switch between 2 pairs for best results. This will give each pair time to decompress and dry out correctly.
• If you are getting your footwear wet ALL the time (NB not recommended!), then look for a product like Sno Seal. This is a wax type product and creates a barrier between water and your footwear upper. It may change the colour and appearance of the leather, so make sure to follow the directions!

BY TREVOR, THE COBBLER

advice from a shoe cobbler

"All shoes need to be cared for and cleaned on a regular basis, and lack of care and water exposure are some of the biggest reasons why customers bring their shoes in for repair. Cracking on leather and issues with sole separation generally occur with regular water exposure, or when feet sweat excessively.

My professional advice - leather shoes and boots need to be waterproofed, cleaned and conditioned on a regular basis. I suggest to have 2 pairs on rotation (week in, week out) and give time for your shoes or boots to rest between wears. Footwear will last a lot longer when it's looked after. If you don't look after them, they just won't last a long time (even if you pay $600 for a premium pair!)."

shoe tlc

footwear care instructions

Nubuck leather (most of our safety styles)

Nubuck is a high quality, durable, top grain leather sanded/buffed on the external side of the hide to give a slight nap of short protein fibres, producing a velvet like surface. It is thicker and more durable than suede. We only use Gold Rated leather certified by the LWG (this means it's more eco friendly using less water and less chemicals).

TO CLEAN
Gather Materials: Nubuck brush, cleaner, clean cloth, waterproofing spray and bowl of water.
Brush off dirt: Use a nubuck brush to gently remove surface dirt and dust.
Spot clean: Dampen a cloth with water and lightly dab any spots.
Apply cleaner: Follow the product instructions to apply a nubuck/suede specific cleaner (do not over saturate).
Brush again: After the cleaner has dried, use the nubuck brush to restore the nap.
Remove stubborn stains: For tough stains, use a nubuck eraser or a specialised nubuck cleaning block.
Dry properly: Allow the shoes to air dry away from direct sunlight and heat.
Protect: Once dry, apply a waterproofing spray to shield against future stains and water damage (and help lock the colour in!).
Condition (optional): Use a nubuck conditioner to maintain the leather's suppleness, especially if you do wear your shoes in a harsh outdoors environment.
Store correctly: Store shoes in a cool, dry place.

 * Always ensure the products you are using are suitable for nubuck or suede (napped) leathers.

We highly recommend our premium shoe care kit plus a conditioner/moisturiser suitable for napped nubuck or suede leathers.

Full grain leather or Pony hair leather (Achieves black | Nurtures | Supports | Styles | Assures | Styles leopard)

Full grain is a high quality leather and the very top external layer of a hide. It is strong, durable and has not been sanded/buffed to remove any marks, retaining a gloss finish. Pony hair leather (also known as pony fur or hair-on-leather) is made of a similar cow hide to full grain leather, but with the top layer (ie hair) intact (it is NOT made from ponies or horses). We only use top quality Gold Rated leather, certified by LWG.

TO CLEAN
Gather supplies: Soft brush, mild soap or leather cleaner, soft cloths, leather conditioner, waterproofing spray and bowl of water.
Brush off dirt: Use a soft brush to gently remove dirt and dust from the surface.
Prepare cleaning solution: Mix mild soap or leather cleaner with water and dip the cloth into the solution and gently clean the shoe (do not oversaturate). Wipe off any soap residue.
Dry properly: Pat the shoes with a dry cloth and let them air dry away from direct heat.
Condition: Use a leather conditioner to maintain the leather's suppleness, especially if you wear your shoes regularly.
Buff to shine: Once the conditioner is absorbed, buff the shoes with a dry cloth to restore their shine.
Protect: Once dry, apply a waterproofing spray to shield against future stains and water damage (and help lock the colour in!).
Store correctly: Store shoes in a cool, dry place.

* Always ensure the products you are using are suitable for full grain leathers. Use high care with any products on patterned leather as it can affect the colours and print.

We highly recommend our premium shoe care kit plus a conditioner/moisturiser suitable for grain leather.

Printed grain leather (Strives | Uplifts)

Full grain is a high quality leather and the very top external layer of a hide. It is strong, durable and has not been sanded/buffed to remove any marks, retaining a gloss finish. We only use top quality Gold Rated leather, certified by LWG.

Prints are digitally printed onto the surface of white leather. so it is inevitable that scuffs and marks will appear with wear. We suggest to wear with care.

TO CLEAN
Gather supplies: Soft brush, mild soap or leather cleaner, soft cloths, leather conditioner, tan or brown boot polish, waterproofing spray and bowl of water.
Brush off dirt: Use a soft brush to gently remove dirt and dust from the surface.
Prepare cleaning solution: Mix mild soap or leather cleaner with water and dip the cloth into the solution and gently clean the shoe (do not oversaturate). Wipe off any soap residue.
Dry properly: Pat the shoes with a dry cloth and let them air dry away from direct heat.
Condition: Use a leather conditioner to maintain the leather's suppleness, especially if you wear your shoes regularly, and buff.
Apply boot polish (Strives only) : Use a brown or tan boot polish on any obvious scuffs or marks.
Protect: Once dry, apply a waterproofing spray to shield against water damage and help lock the colour in.
Store correctly: Store shoes in a cool, dry place.

It is inevitable printed leather will scratch - so please wear the Uplifts and Strives with care as it can be difficult to restore patterns ♥

As we use white leather under the prints, scratches will show off-white. You can use brown or tan shoe polish on scratches on the Strives leopard print work boot.

* Always ensure the products you are using are suitable for full grain leathers. Use high care with any products on patterned leather as it can affect the colours and print.

We highly recommend our premium shoe care kit plus a conditioner/moisturiser and boot polish suitable for grain leather.

Vegan microfibre and/or canvas (Considers | Rise | Pulse)

Microfibre is a type of synthetic fibre which is highly durable, breathable, water resistant and lightweight.

Canvas is a durable, tightly woven fabric known for its strength, structure and long lasting wear. Both fabrics are vegan friendly.

TO CLEAN
Gather supplies: Soft brush, mild soap, soft cloths, waterproofing spray and bowl of water.
Brush off dirt: Use a soft brush to gently remove dirt and dust from the surface.
Prepare cleaning solution: Mix mild soap with water and dip the cloth into the solution and gently clean the shoe (do not oversaturate). Wipe off any soap residue.
Dry properly: Pat the shoes with a dry cloth and let them air dry away from direct heat.
Protect: Once dry, apply a waterproofing spray to shield against future stains and water damage).
Store correctly: Store shoes in a cool, dry place.

We highly recommend our premium shoe care kit plus a conditioner/moisturiser suitable for vegan leathers.

 * Use care with any products on microfibre. Test in an inconspicuous area before full use.

Knit mesh or jacquard (Steps | Pace)

Mesh and jacquard are breathable, textured fabrics designed for comfort, durability and style.

TO CLEAN
Gather supplies: Soft brush, mild soap, soft cloths, waterproofing spray and bowl of water.
Brush off dirt: Use a soft brush or cloth to gently remove dirt and dust from the surface being careful not to snag the knit.
Prepare cleaning solution: Mix mild soap with water and dip the cloth into the solution and gently clean the shoe (do not oversaturate). Wipe off any soap residue.
Dry properly: Pat the shoes with a dry cloth and let them air dry away from direct heat.
Protect: Once dry, apply a waterproofing spray to shield against future stains and water damage.
Store correctly: Store shoes in a cool, dry place.

 We highly recommend our premium shoe care kit.

Leather, fabric and cork (Glide and Wander)

Our Glide and Wander slides are manufactured with fabric/PU straps, a metal buckle, suede leather footbed, cork/latex/jute midsole and EVA outsole.

TO CLEAN
Gather supplies: Soft brush, mild soap, soft cloths, waterproofing spray and bowl of water.
Rinse buckles if they're exposed to salt water (otherwise they'll corrode).
Air regularly to prevent the build up of odours (particularly if you suffer from sweaty feet) and spray the footbed with a waterproofing spray (suitable for suede or nubuck leather) to help resist stains.
Wipe the straps clean with a damp cloth with a small amount of soap and water to remove stubborn stains.
Water can damage the cork and dissolve the glue. If your slides do get wet, dry slowly away from direct heat.
Avoid leaving your slides in the sunlight.

We highly recommend our premium shoe care kit plus a conditioner/moisturiser suitable for the napped leather footbed.

EVA (Chill)

Our vegan friendly, waterproof Chill slides are manufactured using a lightweight and flexible EVA/foam.

TO CLEAN
Brush off loose dirt.
To clean, wash with mild soap and water and leave to dry.
Always rinse off chlorine or salt water.
Do not leave in the sunlight - exposure to the sun will fade the colour and affect the EVA.

 We highly recommend our premium shoe care kit.

Action leather (Strives prior to 2023)

Action leather is a suede leather with a thin top coating of polyurethane, similar to a patent leather.

It is a durable leather perfect for printed designs but does require a different care regime. It is prone to scratching so isn't recommended for a harsher environment.

TO CLEAN
Gather supplies: Soft brush, mild soap, soft cloths and bowl of water.
Use a damp cloth or soft brush to remove any surface dirt.
Wipe down on a regular basis and if required, use a mild detergent/soap and warm water.
Avoid solvents or chemicals as this will affect the polyurethane coating.
We don't suggest to get action leather wet on a regular basis - water is damaging to the top coat of this leather and will cause cracking.
Be very careful with waterproofing spray ~ most will cause the action leather colour to fade or break down. Test before full use.

* Ensure the product is suitable for use on action leather or PU coated leather

Footbeds

Remove the inner soles from your shoes.
Mix warm water and mild soap or detergent, wet a soft cloth and gently wipe down (careful not to saturate the innersole!).
If badly soiled, use a soft brush like a toothbrush or a suede/nubuck brush to work the solution into the knit mesh.
Pat dry and air dry naturally overnight.
Do NOT put them in the washing machine or dryer!

anti static & EH information

ANTI STATIC
For highly static environments

The electrical resistance of this type of footwear can be changed significantly by flexing, contamination or moisture. This footwear will not perform its intended function if worn in wet conditions. It is, therefore, necessary to ensure that the product is capable of fulfilling its designed function of dissipating electrostatic charges and also of giving some protection during the whole of its life. The user is recommended to establish an in-house test for electrical resistance and use it at regular and frequent intervals.

Classification I footwear can absorb moisture where the soling material becomes contaminated. Wearers should always check the electrical properties of the footwear before entering a hazard area.

In use, no insulating elements, with the exception of normal hose, should be introduced between the inner sole of the footwear and the foot of the wearer. If any insert is put between the inner sole and the foot or the inner sole is changed, the combination footwear/insert should be checked for its electrical properties.

ELECTRICAL HAZARD
Added electric shock protection

EH protection is severely deteriorated in the following conditions : excessive wear on the soling material, contamination by conductive materials or exposure to wet or humid environments.

Care and Use of Electrical Hazards Boots:
Keep the shoes and outsoles free of conductive materials such as screws, nails and metal shavings, dry the footwear thoroughly after use, clean outsoles with a mild soap and warm water, to avoid cracking, store footwear away from electric motors or electric fields, inspect footwear for any visible damage prior to use, such as punctures, tears, snags and cracking, dispose of the footwear if embedded with conductive materials, or if wear causes the outsole thickness to diminish noticeably. These conditions will result in significant reduction or elimination of the footwear’s protection if the wearer steps on an electrical circuit.

shoe care kit
shoe vallet box
shoe care kit neutral gift box
shoe cleaner kit
shoe care kit
shoe vallet box
shoe care kit neutral gift box
shoe cleaner kit

Premium shoe care kit

$49.95

We've made our footwear with durable, quality materials however to get the best life out of your shoes, you need to show your she wears (and all your other shoes) some TLC on the regular. Our kit is the easiest way to help keep your kicks tip top!

Buy any 3 she wear branded accessories and get 10% off!

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