returns

returns policy

We want you to love your she wear purchases! The vast majority of our products are permitted to be returned and we only receive a very small average percentage of returns.  In fact only 4%, where as the industry average is 25-30%!

We’ve worked tirelessly to ensure our size guides are comprehensive and our sizing is as accurate as possible. Our guides are based on over 6 years of customer feedback & data and we implore you to read through the size guide to assist you with your choice prior to purchase.

We do, however, acknowledge we all have very different feet (wide, narrow, flat, arched, wide toes, etc) and bodies, and as as such we can’t guarantee sizing.  We do permit refunds and exchanges on all of our full priced items.  

If you find your she wears or she wear purchase is just not quite right, please have a read through our getting you comfy guide and FAQs pages before making the decision to process a return.  It’s very possible a small tweak will make your she wears or workwear fit perfectly!

We accept returns :

  • on full priced products
  • within 30 days of original order
  • purchased from she wear directly (either online or in our Brisbane showroom)
  • in original, unworn and re-saleable condition
  • in original box or packaging with swing tags attached
  • with completed returns form
To VIEW FULL RETURNS POLICY, or to BEGIN A RETURN please click on one of the following links :
returns policy

If the product you ordered is the incorrect size for you or you aren't completely satisfied, you can return to us within 30 days.  If you are unsure about the fit or feel and require advice, please touch base with us so we can assist (do not wear your product in case you wish to return).

 

You will need to arrange return of the product at your expense (we recommend utilising a courier/freight tracking service), and we’ll arrange to get the the new size to you free of charge. If you require a refund, freight charges are non refundable (if applicable).

 

To be eligible for a refund or exchange the items must be unworn, undamaged and in their original shoe box or packaging.  Please try your footwear on carpet only.

 

Please ensure to include the completed returns form in the package.  If the returns form is not included, this may delay the processing of your return.

 

If we receive your return in a condition which we feel is not fit for exchange or refund or outside the return policy period, we will return those items to you. She wear reserves the right to refuse a return or exchange for any stock sent back in a condition where the item has been used or damaged.

 

We will contact you when we are processing your exchange.  Exchanges are processed within 3 business days of receipt at our HQ.  Refunds are processed each Tuesday (back to the original form of payment).

 

Please click BEGIN RETURN button below to start your return.  If you would like to discuss your return with one of our customer service team members, click here to contact us (ensure to include your purchase details in the email).

 

BEGIN RETURN

If the product you ordered is the incorrect size for you, you can return to us within 30 days (unworn and in a re-saleable condition).

You will need to arrange return of the product at your own expense (we recommend utilising a tracking courier/freight service) and also include a prepaid return satchel for the exchange of the correct size (or we can arrange the return freight at cost).  If you require a refund, original freight costs will not be refunded.

 

To be eligible for a refund or exchange the items must be unworn, undamaged and in their original shoe box or packaging. Please ensure to wrap the box for return postage.

 

Please try your footwear on carpet only.   If we receive your return in a condition which we feel is not fit for exchange or refund or outside the return policy period, we shall contact you and return those items to you.

 

She wear reserves the right to refuse a return or exchange for any stock sent back in a condition where the item has been used or damaged.

 

We process exchanges within 3 business days of receiving the item/s at our HQ and refunds every Tuesday.

 

Please click BEGIN RETURN button below to start your return.  If you would like to discuss your return with one of our customer service team members, click here to contact us (ensure to include your purchase details in the email).

 

BEGIN RETURN

Absolutely no refunds and no exchanges on sale items  (unless faulty .. refer below for warranty information.  No warranty on 2nds items relating to the upper, eyelets and/or zips).

 

Prior to purchase, please check our sizing guide carefully as some styles do have slightly different sizes/fit.  Our sizing guide is based on over 6 years of customer feedback and data however as we all have very different feet, we cannot guarantee size/fit.

 

To enable us to offer these highly discounted prices, these T&Cs are not negotiable.

 

These terms and conditions comply with Australian Consumer Law.

 

ACCC :

"Consumers are entitled to a refund if a guarantee is not met.  However, a refund isn’t always a consumers right.  Businesses don’t have to give a refund if you:

  • change your mind
  • buy the wrong size
  • buy the wrong colour"

If you have purchased a she wear product from an independent stockist, please contact that stockist directly to check their returns policy.  We are unable to accept returns of products purchased outside of our online store or showroom.

All products are quality control checked prior to shipping, however in the rare case you have found a defect in your merchandise upon receipt or if you have received the incorrect item, please contact us immediately here.  Please do not wear the item.

 

All she wear footwear is covered by our warranty against manufacturing defects for up to 30 days (she can, she will, she works, she leads, she reigns or junior ranges) or 6 months (she achieves, she does, she strives, she inspires, she moves, she nurtures, she cares ranges) from your purchase when used under normal circumstances for the purpose intended.  All 2nds sale products have a 14 day limited warranty (no warranty on upper, zips and/or eyelets).

 

This warranty is void if, in the opinion of she wear, the damage is caused by  :

 

  • misuse, abuse, accidents, neglect, laundering and the natural breakdown of materials over time or used in a manner contrary to the purpose or suitability of the product that may reasonably be expected with normal wear or other actions which occur after the product leaves our control.
  • forms of misuse may include, but are not limited to cuts/abrasions, forced drying, excessive heat/burns, exposure to chemicals/acids, excessive water or trauma/force. (NB as a natural and permeable material, leather is not waterproof and is affected by regular exposure to water.)
  • some of our styles have chemical resistant soles however no sole substance can be chemical/acid proof so therefore regular use within this type of environment nullifies the warranty.
  • ill fitting or incorrectly sized footwear (especially in the heel region) may cause blisters and/or tearing of the lining/heel counter.  Excessive slippage in the heel area or not having laces correctly tied may cause issues with footwear and this is not regarded a manufacturing fault. 
  • alterations or modifications to the the footwear not performed by she wear (eg. changing the inner sole/footbed)
  • "kicking" or "tapping" off boots (ie. using 1 boot to remove the other boot) nullifies the warranty as this will cause damage to the soles, heel structure, stitching, lining and leather or rubber.  We know it's tempting to kick off boots at the end of a long day, but it is definitely a habit to break!  Even though our footwear is manufactured with a double reinforced heel stitch, the consistent downward pressure is detrimental to the structure and integrity and if this action is repeated daily, will cause damage in just a few short months!  The image to the right is an example of the damage caused when boots are kicked off ...

 

If you believe your product may have a manufacturing fault and to make a claim under warranty, you must email she wear within the warranty period stated above, with :

 

  • proof of purchase (invoice or order number),
  • photos (please include photo/s of the issue, a full photo of both pairs, footwear profile photo and photo of the soles),
  • a full explanation of the potential defect,
  • tell us how your care for your boots (eg. treatments used and how often), and
  • how you wear your footwear (eg. your role, activity etc)

If we determine a product has a manufacturing defect, we will replace or repair (at our discretion).

 

For Australian consumers .. "Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and the compensation for any other reasonably foreseeable loss or damage.  You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one.  For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.  If the item is deemed as having a minor problem, the business can choose to give you a free repair instead of a replacement or refund.  When the item has a major problem, you have the right to ask for your choice of a replacement or refund."

 

This warranty is given by Stacey Head Enterprises Pty Ltd (ABN 50 606 024 980) trading as she wear.

 

358 Melton Road
Northgate QLD 4013
info@shewear.com.au

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